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Privacy Policy

How Zentrix Organics protects, uses, and safeguards customer data.

Effective Date: August 20, 2026 // Version 1.2

01. Overview & Brand Commitment

At Zentrix Organics, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy details how we collect, store, handle, and safeguard customer information submitted through our website storefront, checkout forms, and customer support channels.

02. Information We Collect

We collect only the essential personal details required to process your supplement orders, fulfill package deliveries, and respond to support requests:

  • Contact & Shipping Data: Full Name, Shipping Address, City, Postal Code, Email Address, and Contact Telephone Number submitted during Checkout or via Contact forms.
  • Order History: Product purchase records, transaction totals, and delivery statuses stored locally to assist customer support.
  • Technical Browsing Preferences: Local storage configuration data (such as active shopping cart state and product catalog cache).

03. Payment Security & Financial Data Disclaimer

Zero Financial Card Data Stored: Zentrix Organics does NOT collect, process, capture, or store credit card numbers, CVVs, or bank account credentials on our website servers. All transactions are settled via Cash on Delivery (COD) or direct offline transfer platforms (Bank Transfer, EasyPaisa, JazzCash).

Because payment confirmation is handled directly upon delivery or via independent banking/mobile wallet applications, your sensitive financial information never touches our web servers.

04. How Your Data Is Used

Personal information collected by Zentrix Organics is used strictly for legitimate business operations:

  • Fulfilling and dispatching your Shilajit resin and supplement orders.
  • Sending transactional updates, order confirmation summaries, and shipping status notifications.
  • Responding to product inquiry forms and WhatsApp customer care chats.
  • Improving store navigation, catalog loading speeds, and overall storefront user experience.

05. Local Storage & Browser Cookies

Our website utilizes client-side browser localStorage (such as genesis_cart and genesis_products) to save items placed in your shopping basket between sessions. We do not use intrusive tracking cookies or cross-site advertising scripts.

06. Third-Party Disclosure

We do not sell, rent, trade, or lease customer personal data to third-party marketing brokers. Your shipping details are disclosed strictly to trusted courier partners and logistics handlers for the sole purpose of parcel delivery.

07. Contact & Privacy Inquiries

If you have questions regarding your data privacy, wish to request correction of your details, or require order record removal, please contact our support team:

  • Email: privacy@zentrixorganics.com / zentrix.organics@gmail.com
  • Location: G-10 Markaz, Islamabad, Pakistan
  • WhatsApp: Direct link available in page footer